Customer Quality Engineer: Root-Cause & Improvement Leader

Responsibilities

• Act as main contact for customer quality issues
• Handle customer complaints, returns, NCR & 8D reports
• Perform root cause analysis (5 Why, 8D, Fishbone, DMAIC)
• Coordinate corrective & preventive actions with internal teams
• Track customer quality data (PPM, defect rate) & prepare reports
• Support audits, continuous improvement & customer visits

Education

• Diploma/Advanced Diploma (Preferred)