Customer quality engineer (Ramos Arizpe)

Key Responsibilities

• Serve as the primary point of contact for customer quality concerns and complaints.
• Investigate customer issues using structured problem‑solving tools (e.g., 8D, 5 Why, Fishbone Diagram).
• Coordinate cross‑functional teams to resolve quality issues and implement corrective and preventive actions (CAPA).
• Lead root cause analysis and maintain documentation for all quality incidents.
• Prepare and submit quality reports, PPAPs, and other customer‑required documentation.
• Monitor and analyze quality metrics, customer scorecards, and trends to drive improvement initiatives.
• Participate in audits and customer visits; ensure readiness and compliance with customer‑specific requirements.
• Work closely with production, engineering, and supply chain to ensure product quality from start to finish.
• Drive continuous improvement through quality system enhancements and lean practices.
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