Job Description
**Position Summary**
The Customer Program Specialist is responsible for leading customer experience program execution, process coordination, operational governance, and cross-functional alignment for complex Smart Energy programs. The role supports delivery of customer-facing and internal program outcomes by coordinating stakeholders, managing program documentation, tracking actions and risks, supporting financial and procurement processes, and ensuring customer experience activities are executed with discipline and accountability.
**Role Scope and Impact**
This role operates within large, multi-stakeholder customer programs where schedule performance, financial control, customer communication, procurement coordination, and issue resolution are critical to successful delivery. The Lead CX Program Management Specialist works across project management, field operations, logistics, finance, sourcing, customer care, vendors, and customer stakeholders to maintain ...
The Customer Program Specialist is responsible for leading customer experience program execution, process coordination, operational governance, and cross-functional alignment for complex Smart Energy programs. The role supports delivery of customer-facing and internal program outcomes by coordinating stakeholders, managing program documentation, tracking actions and risks, supporting financial and procurement processes, and ensuring customer experience activities are executed with discipline and accountability.
**Role Scope and Impact**
This role operates within large, multi-stakeholder customer programs where schedule performance, financial control, customer communication, procurement coordination, and issue resolution are critical to successful delivery. The Lead CX Program Management Specialist works across project management, field operations, logistics, finance, sourcing, customer care, vendors, and customer stakeholders to maintain ...