Customer Order Support Specialist

We are looking for a detail-oriented and bilingual **Customer Order Support Specialist** to manage the entry, validation, and tracking of customer purchase and sales orders.
This role ensures accurate order processing, timely delivery, and high-quality customer communication in both English and Spanish.
**Key Responsibilities**:
- Enter and process customer purchase and sales orders in ERP systems (SAP, Oracle, etc.).
- Review order details: pricing, product availability, delivery times, and payment terms.
- Communicate with internal teams (sales, warehouse, logistics, finance) to ensure accurate and on-time order fulfillment.
- Respond to customer inquiries and resolve issues related to orders, deliveries, or changes.
- Monitor and track order status; provide regular updates to customers and internal teams.
- Generate reports on order activity, delays, and customer service KPIs.
- Support continuous improvement initiatives in sales operations and...