Customer Operations Systems Manager - hybrid

Blue Light Card. Individually great, together unstoppable

The Role and the Team

Blue Light Card's Member Operations team is investing in smarter systems and automation to better support our members. This role joins at a pivotal time, helping shape how the team builds, manages and optimises the systems behind every member interaction.

As the Systems & Tooling Manager, you'll own the strategy for the tools, platforms and automation that power Member Operations, from the systems agents use every day to the integrations and workflows running behind the scenes. You'll work closely with teams across Member Operations, Product, Engineering, Delivery, Process Design and Data to make sure tooling decisions are grounded in what the business actually needs, not just what's technically possible.

You'll join at the ground floor, with the opportunity to shape how systems and tooling support Member Operations from the outset. There's ...