Customer Operations Specialist (Monterrey)

The Order Operations Specialist is responsible for managing the various areas of the quote-to order workflow, from CRM, CPQ, order management, to licensing and entitlement tools, data administration in the tools, providing user and tool support, resolving complex internal and external customer issues and requests related to the processes, transactions, and data in the quote-to-order workflow.

• Recognize, analyze, and recommend changes or improvements to current processes or policies
• Manage and supervise license order fulfillment, using different licensing tools
• Maintain data accuracy and support operational processes across Customer Operations systems and tools.
• Develop and provide custom data extracts and reports from CRM, CPQ, ERP, service management or licensing systems
• Manage issue intake processes to respond to internal (e.g., sales) and external (e.g., customer) requests related to quoting, order man...