Job Description
Join our worldwide Cyber Customer Operations team in a vital role responsible for timely order fulfillment via a customer-focused billing strategy, strong process & product knowledge, and cross-departmental collaboration.
Take charge of personal growth through a robust onboarding experience, guided career path, and people-first culture.
A successful Account Specialist is a critical-thinker who performs with a high degree of accuracy and thrives in a fast-paced environment.KEY DUTIESEnsure all Renewal and Sales order processing activities across our Cyber business are within the approval guidelines to protect and drive a positive increase to ARR.Maintain accurate customer data in CRM systems.Provide service to customers via telephone and email regarding licensing, billing, or sales inquiries.
Partner with cross-functional teams to provide seamless customer support (Sales, Customer Success, Support).
Assist Accounts Receivable on aging invoices by attending to unrespon...