Job Description
Customer Operations Specialist
Location: Franklin, TN (In-Person, Mon–Thu / WFH Fridays)
Type: Full-Time
Reports to: Senior Director, Operations
Summary
The Customer Operations Specialist works closely with all departments to support client and business needs by completing operational tasks and projects, as well as answering client inquiries.
Your Role
- Solve incoming customer inquiries via Intercom with an emphasis on speed and accuracy, aiming for response times under three minutes....