Customer Operations Specialist

Encore Talent Solutions is currently seeking a Customer Operations Specialist for full time position located in Cincinnati, OH. The position will be located onsite 5 days a week in the Cincinnati office.

Job Description

We are seeking a Customer Operations Analyst to support key B2B customer relationships while driving data‑driven insights and process improvements in our manufacturing and distribution environment.

Key Responsibilities

Customer Account Management (50%)

• Serve as the primary point of contact for assigned B2B customer accounts
• Build strong working relationships through consistent communication and reliability
• Conduct regular check‑ins with customers to provide updates and address needs
• Review customer contracts and pricing agreements to ensure accurate order entry
• Enter and manage sales orde...