Customer Operations & Process Excellence Specialist

The Customer Operations & Process Excellence Specialist supports the Customer Service & Administration function by enabling operational consistency, documentation discipline, reporting accuracy, and scalable process execution. This role serves as a key operational partner to Customer Service leadership by owning the creation and maintenance of Standard Operating Procedures (SOPs), supporting reporting and metrics validation, coordinating customer communications, and assisting with compliance, automation, and continuous improvement initiatives. The Specialist focuses on translating direction into execution, ensuring processes are clearly documented, consistently applied, and effectively communicated across teams. The role works cross‑functionally with Customer Service, Operations, Continuous Improvement, Logistics Engineering, and Administration to support efficiency, accuracy, and a strong customer experience, while remaining firmly embedded within the Customer Service & Administ...