Customer Onboarding & Engagement Coordinator

Customer Onboarding & Engagement Coordinator

Canada

Responsibilities

• This role is to support the sales team to execute successful customer onboardings by project managing the ramp process to ensure all new business is ramping to its full potential.
• Work cross-functionally with Customer Success, Sales, and Operations Leaders to drive customers onboard, identify upsell opportunities, and accelerate time-to-value; leading to higher retention, expansion, and overall revenue growth.
• Support the successful onboarding and implementation of new Staples customers through continuous engagement.
• Drive growth amongst most valuable new accounts; ensuring seamless implementation and maximizing revenue potential through strategic internal alignment.
• Monitor key data points ensuring all designated Ship To locations are actively purchasing; sales volume is ramping, LOB growth is on track and ...