Customer Liaison Officer

UKAS Staines‑Upon‑Thames, England, United Kingdom

Customer Liaison Officer

UKAS is recruiting Customer Liaison Officers to work within our Customer Services Team. This is a full‑time role, with the option of hybrid working, based at our head office in Staines Upon Thames.

Customer Liaison Officers provide essential administrative support in processing accreditation case work from initial customer enquiry to maintenance of accreditation at a pace, quality and cost which meets customer expectations and UKAS business objectives. This customer service and administrative role is a key interface between our customers, technical staff, sub‑contractors and the public.

Responsibilities

• Coordinate visit arrangements
• Provide customers with visit confirmations and quotes
• Coordinate and book travel arrangements
• Progress accreditation casework in line with company process and policy
• Maintain and update da...