Job Description
Equans is looking for a Customer Liaison Officer to join our team in Seaham on a permanent basis.
This is a full time role. On offer is a competitive salary, company vehicle and benefits package.
What will you deliver?
- To provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction
- Managing the customer/resident journey whilst following the client and company engagement procedures
- To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community and the Customer Care Department
- Carry out choice events, consultation events and individual consultation with residents regarding future work.
- Carry out individual resident inductions to include - introduction to Equans, the CLO/RLO process, scope of works, property and personal belongings condition surveys in...