Customer Liaison Officer

Join a leading social housing contractor delivering a major retrofit and decarbonisation programme across the North West. This is a rewarding opportunity to support residents through energy‑efficiency improvements that will make homes warmer, greener, and more affordable to run.

As a Customer Liaison Officer, you'll be the key point of contact for residents, ensuring they are informed, supported, and engaged throughout the delivery of planned works.

Key Responsibilities

• Arrange and follow up retrofit survey appointments, including no‑access properties
• Build positive relationships with residents and local communities
• Communicate planned works clearly and effectively
• Manage customer enquiries, concerns, and complaints professionally
• Coordinate property access to support project delivery
• Resolve access issues and escalates concerns when required
• Maintain accurate records of resident interactions
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