Customer Insights Lead, Life Sciences
A
Astellas Pharma Inc.
📍 San Francisco, California, United States
Job Description
Responsibilities :
Data strategy leadership: Serve as the program’s lead expert on customer and operational analytics, building an end-to-end data strategy that spans onboarding, usage, engagement, retention, and outcomes.
Behavioral and trend analysis: Analyze behavioral, clinical, and operational data to uncover insights that drive business strategy and optimize patient and provider experiences.
Dashboard development: Design, implement, and maintain intuitive dashboards and self-service reporting tools that communicate trends, performance drivers, and key customer metrics (e.g., activation rates, NPS, churn).
User and customer segmentation: Contribute to the design of user surveys and conduct segmentation and cohort analyses to understand diverse patient populations and support personalized interventions.
Data pipeline monitoring: Monitor data ingestion and integration pipelines to ensure high-quality, reliable, and comple...