Customer Insight Specialist - Homelessness Complaints (Stage 1)
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Adecco
📍 Croydon, Greater London, United Kingdom
Job Description
Adecco are recruiting on behalf of a London Local Authority for a Customer Insight Specialist to join the Housing Needs & Homelessness service.
This is an exciting opportunity for an experienced complaints professional to make a real impact by managing Stage 1 complaints, identifying service improvements, and ensuring customer feedback drives positive change across front-line housing services.
Working closely with operational teams, managers and key stakeholders, you will ensure complaints are investigated thoroughly, resolved effectively and used as a catalyst for continuous improvement.
Customer Insight Specialist - Housing Need & Homelessness
Croydon Council
Full Time - Monday to Friday, 36 hours per week
Fixed Term Contract currently to March 2027 with potential extension
Hybrid Working - office is based in Croydon however attendance is flexible (key meetings / occasional in office days)
£42,060 per annum
The Role
As a Customer ...
This is an exciting opportunity for an experienced complaints professional to make a real impact by managing Stage 1 complaints, identifying service improvements, and ensuring customer feedback drives positive change across front-line housing services.
Working closely with operational teams, managers and key stakeholders, you will ensure complaints are investigated thoroughly, resolved effectively and used as a catalyst for continuous improvement.
Customer Insight Specialist - Housing Need & Homelessness
Croydon Council
Full Time - Monday to Friday, 36 hours per week
Fixed Term Contract currently to March 2027 with potential extension
Hybrid Working - office is based in Croydon however attendance is flexible (key meetings / occasional in office days)
£42,060 per annum
The Role
As a Customer ...