Customer Grievance Officer

• Accessibility- Availability as per defined plan. Defined plan for the district for the month.
• Timely resolution- Laid down query/complaint resolution process shall be followed to ensure timely grievance redressal
• NPS- Deliver aspirations on customer engagement score
• Driving financial literacy and customer awareness on Bank products
• Time to resolve customer concerns- 80% of response & resolutions within TAT
• Educate Customers about the benefits linked to his bank a/c and recommend products/ services best suited to the customers requirements
• Partnering with sales field team in running financial literacy camps

Work Experience

3-5 years of relevant experience

• Educational Level :-
• Graduate