Customer & Front Office Transformation Manager

the role

At PwC, our Customer / Front Office team helps clients transform how they attract, engage, sell to, serve and retain their customers. We work across sales, service and marketing to improve customer outcomes, commercial performance, operational efficiency and employee experience. We support clients with customer-led transformation challenges including sales and service effectiveness, marketing transformation, customer journeys, contact centre and field service transformation, operating model design, process improvement, digital enablement, data, automation and AI. This role is suited to a strong consulting generalist who can work across sectors, quickly understand different client contexts, and bring structure, insight and momentum to complex customer and commercial challenges.

As a Manager in this team, you will help deliver client engagements and develop our people. You will lead workstreams or small project teams, manage day-to-day client relationsh...

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