Customer-Focused Technical Support Specialist
V
Vidir Solutions Inc.
📍 arborg, mb, Canada
Job Description
Support customers as a Technical Support Specialist - Level 1 at Vidir Solutions, specializing in mechanical and electrical troubleshooting. This hands-on role is customer-facing and focused on technical guidance.
Your primary responsibility will be to assist customers in resolving challenges with their vertical storage systems post-installation. You'll utilize your knowledge to enhance their equipment's performance and reliability. By upholding the HEROICS values in every interaction, you will foster a strong customer relationship and help them achieve success.
Key Responsibilities:
• Be the initial contact for all customer support inquiries
• Schedule and coordinate support with service partners
• Document customer interactions and service requests accurately
• Diagnose technical issues using established procedures
• Manage incoming support calls and triage as required
Requirements:
• Previous experience in customer service is highly preferred
• Practica...
Your primary responsibility will be to assist customers in resolving challenges with their vertical storage systems post-installation. You'll utilize your knowledge to enhance their equipment's performance and reliability. By upholding the HEROICS values in every interaction, you will foster a strong customer relationship and help them achieve success.
Key Responsibilities:
• Be the initial contact for all customer support inquiries
• Schedule and coordinate support with service partners
• Document customer interactions and service requests accurately
• Diagnose technical issues using established procedures
• Manage incoming support calls and triage as required
Requirements:
• Previous experience in customer service is highly preferred
• Practica...