Job Description
Join BMO as a Bilingual New Business Case Coordinator centered on excellent customer service and effective case management. Enhance client experiences through proactive communication and timely issue resolution.
In this position, you will manage and respond to inquiries from Account Administrators and MGA partners. Your expertise in underwriting will ensure all necessary requirements are collected and processes run efficiently. You will work closely with teams to deliver seamless service to clients.
Key Responsibilities:
• Serve as the main contact for MGA partners
• Proactively communicate case status updates
• Resolve higher-level service issues promptly
• Maintain comprehensive notes on cases
• Ensure adherence to established SLAs
Requirements:
• 3+ years of experience in insurance support positions
• Bilingual proficiency in French and English
• Familiarity with insurance administration systems preferred
• Strong ability to manage multiple cases ...
In this position, you will manage and respond to inquiries from Account Administrators and MGA partners. Your expertise in underwriting will ensure all necessary requirements are collected and processes run efficiently. You will work closely with teams to deliver seamless service to clients.
Key Responsibilities:
• Serve as the main contact for MGA partners
• Proactively communicate case status updates
• Resolve higher-level service issues promptly
• Maintain comprehensive notes on cases
• Ensure adherence to established SLAs
Requirements:
• 3+ years of experience in insurance support positions
• Bilingual proficiency in French and English
• Familiarity with insurance administration systems preferred
• Strong ability to manage multiple cases ...