Customer Expert -French - Greece

Position: Customer Expert

Work model: Onsite

Location: Athens

Employment type: Full-time

Some of your daily tasks:

• Communicating through various channels (e-mail, chat & phone) to address product or service issues

• Inquiries about accounts, payments, complaints

• Handling customer complaints in an efficient manner, clarifying their needs and determining the cause of the problem

• Expediting corrections and/or adjustments; following up to ensure resolution

• Arranging the placement of orders

We’ll love it if you have:

• High level of fluency in French

• Good communication skills in English

• Customer support/troubleshooting experience will be appreciated

• Familiarity with the brand is preferred

• Strong verbal and writ...