Customer Experience Specialist at GoldCare
B
Bilinguallink
📍 mercier, qc, Canada
Job Description
Drive customer success in healthcare with GoldCare as a Customer Experience Specialist. This early-career role taps into your background in Home & Community Care to enhance client relationships and implementations.
At GoldCare, you'll focus on supporting customer success, project delivery, and rapport building with care providers. With your experience from the healthcare sector, you will assist in system training, gather feedback, and help translate insights into actionable strategies. This role is perfect for those looking to transition to a customer-facing position while growing within a dedicated team.
Key Responsibilities:
• Support end-to-end customer experiences for care providers
• Assist in GoldCare system rollouts and customer initiatives
• Deliver on-site training and guidance for customers
• Collect and translate user feedback for product development
• Collaborate with Customer Support to resolve issues
Requirements:
• 3–5 years in a customer-facin...
At GoldCare, you'll focus on supporting customer success, project delivery, and rapport building with care providers. With your experience from the healthcare sector, you will assist in system training, gather feedback, and help translate insights into actionable strategies. This role is perfect for those looking to transition to a customer-facing position while growing within a dedicated team.
Key Responsibilities:
• Support end-to-end customer experiences for care providers
• Assist in GoldCare system rollouts and customer initiatives
• Deliver on-site training and guidance for customers
• Collect and translate user feedback for product development
• Collaborate with Customer Support to resolve issues
Requirements:
• 3–5 years in a customer-facin...