Customer Experience Service & Product Designer

About OCBC

OCBC, Singapore’s longest established bank, has been enabling individuals and businesses to achieve their aspirations since 1932. We are transforming with technology and creativity to become a future-ready learning organisation.

Role Overview

As a Consumer Insights Analyst, you will play a vital role in helping OCBC make informed decisions that meet the evolving needs of our customers. You will collaborate with cross-functional teams to design and implement research studies, analyse data, and provide actionable recommendations to drive business growth and customer satisfaction.

Responsibilities

• Build strong relationships and collaborate with product, business and technology stakeholders to translate customer and business needs into intuitive, elegant and practical digital solutions.
• Unpack complex requirements, user flows and constraints, and translate them into clear design approaches, wireframes, prototypes and h...