Job Overview
In an organization known for its world-class customer service, answer live incoming customer queries by phone, chat, and email is the primary responsibility of the Customer Service Representative at Hubbell.
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A Day In The Life
Service approximately 80-100 customer contacts per dayProvide price and availability, order status, and general customer information upon requestInterpret and communicate information from ERP system and customer portal to customersProcess, resolve, and expedite ordersCollaborate with team members to balance out workload leading to a fast, high quality response for the customerMaintain composure, empathy, and positive attitude in extremely fast-paced team-environmentCollaborate with order resolution, technical service, product management, and sales, quality, warehouse, planners, and buyers as needed in service...