Customer Experience & Quality Specialist

Purpose of the Role

The purpose of this role is to ensure every Cymonz customer enjoys a seamless experience from onboarding and day-to-day support through to the delivery of high-quality system enhancements.

Working across customer support, quality assurance, and platform tooling, this role plays an important part in helping customers get the most from Cymonz while contributing to the ongoing quality and reliability of our services.

About Cymonz

Cymonz is a specialist provider of cross-border payments infrastructure, enabling banks, fintechs, remittance providers and financial institutions to launch and scale international payment services without building the underlying infrastructure themselves.

Cross-border payments are our sole focus. For more than a decade, we've helped customers across New Zealand, Australia, the Pacific, the United Kingdom, Africa and beyond deliver secure, compliant and customer-centric payment solutions. Our p...