Job Description
+ Lead strategic customer engagement and serve as the primary point of contact for customer inquiries, complaints, escalations, and critical field issues, ensuring a high level of customer satisfaction and loyalty.
+ Manage customer issue validation, investigation, and escalation processes by coordinating with Manufacturing, Engineering, Supplier Quality, Supply Chain, and Operations teams to drive timely and effective resolution.
+ Coordinate root cause analysis (RCA) for recurring product failures and field quality concerns, ensuring corrective and preventive actions (CAPA) are implemented, monitored, and sustained.
+ Oversee product safety, field quality, and supplier quality activities, including coordination of Product Safety Council reviews and escalation of critical risks through Global Business Quality leadership.
+ Drive proactive customer communication by providing regular updates on order status, delivery risks, product shortages, quality issues, and resolution p...
+ Manage customer issue validation, investigation, and escalation processes by coordinating with Manufacturing, Engineering, Supplier Quality, Supply Chain, and Operations teams to drive timely and effective resolution.
+ Coordinate root cause analysis (RCA) for recurring product failures and field quality concerns, ensuring corrective and preventive actions (CAPA) are implemented, monitored, and sustained.
+ Oversee product safety, field quality, and supplier quality activities, including coordination of Product Safety Council reviews and escalation of critical risks through Global Business Quality leadership.
+ Drive proactive customer communication by providing regular updates on order status, delivery risks, product shortages, quality issues, and resolution p...