Customer Experience & Order Quality Coordinator
Azxpromotions
📍 burlington, halton region, Canada
Job Description
Company Overview
We are a global leader in the promotional products industry supplying advertising and marketing products to Fortune 500 companies. Quality, Service, and Partnership are our vision and our customers are our focus.
Role Overview
This role leads our Customer Service and acts as the operational owner of order accuracy, customer experience, and error prevention across the business.
Your focus is simple: Eliminate errors before they happen , Find and fix root causes , Close the process gaps that impact customers , and Ensure every customer feels important and supported — especially when orders are complex .
You’ll work closely with Sales, Production, Art, Order Entry, and Leadership to create a smooth, predictable, and warm customer journey.
Key Responsibilities
Customer Experience Leadership
- Coach the team on communication that makes customers feel valued, underst...