Customer Experience Officer
M
Michael Page
📍 Drummoyne, New South Wales, Australia
Job Description
About Our Client
This organisation operates within the public sector, focusing on delivering services to the community.
Job Description
- Respond to customer enquiries via phone, email, and in person.
- Provide accurate information about services and processes.
- Resolve customer issues promptly and professionally.
- Maintain up-to-date records and documentation of customer interactions.
- Assist with administrative tasks related to customer service operations.
- Support the team in achieving service delivery targets.
- Identify opportunities to improve the customer experience.
- Ensure compliance with organisational policies and procedures.