Customer Experience Manager
Confidential
📍 stockport, stockport, United-Kingdom
Job Description
About the Job
We’re looking for a hands-on Digital Customer Experience Manager to help build the future customer experience at Orbit Mobile.
This is not a traditional contact centre management role. Customer support is part of the role, but the priority is to create a customer experience so simple, intuitive and proactive that customers need less support in the first place.
You will own and improve the end-to-end customer journey across app, website, purchase, onboarding, activation, self-service, customer support, refunds, retention and repeat purchase. You will use data, AI, automation and customer insight to identify friction, improve conversion, reduce avoidable contacts and create a better experience for global travellers.
We need someone who is AI-curious, data-driven, commercially aware and hands-on. Someone who has already used AI, automation or digital tools to improve customer operations or customer experience, and who is excited ...