Job Description
On-site - Pasay 3-5 Yrs Exp Bachelor Full-time
Job Description
JOB REQUIREMENTS
- Graduate of bachelor’s degree in Business Administration, Marketing, Business Management, Advertising, Communications, or other courses related to the position
- With a minimum of 3 years of solid experience in the same position or as a Customer Service Manager
- Proficiency in using customer experience tools and software such as customer feedback management systems, CSAT tools, NPS software, CRM platforms, and data analytics software
- Knowledgeable in various editing and graphics software or tools such as Adobe Creative Cloud, Figma among others
JOB DESCRIPTION
- Ensure proper execution of brand presentation and compliance with the branding policy.
- Develop and implement customer care standards and guidelines to ensure consistent and exceptional service delivery for building customer relations.