Job Description
Job Description: Manager: Customer Experience
Job Title: Customer Experience Supervisor
Role Summar
yWe are looking for a hands-on Customer Experience Supervisor to manage our daily call and ticket operations. The role focuses on ensuring fast resolution, quality control, and disciplined execution by the CX team
This is an execution-focused role responsible for managing a team of Customer Service Associates and ensuring smooth day-to-day operations
.
A. Key Responsibiliti
es1. Daily Operations Manageme
- ntMonitor inbound/outbound calls and ticket volu
- meEnsure tickets are responded to and resolved within defined timelin
- esEscalate critical issues to management prompt
- lyEnsure no backlog builds
up2. Call Quality & Audi
- tsConduct regular call audi
- tsProvide structured feedback to associat
- esMaint...