Customer Experience Manager

Are you ready to take the next step in your leadershipcareer and help shape an outstanding customer experience?

As a Customer Experience Team Manager, you’ll play a key
role in leading a team of Customer Experience Specialists within a fast-paced
contact centre environment. You’ll be part of a supportive and collaborative
team where wellbeing, respect and engagement are genuinely valued.

This role is based in Durham and operates across a 7-day
service. You’ll work a range of shifts between 8am and 8pm on weekdays, and 8am
to 6pm on weekends, completing hours per week. Weekend working forms part
of the role, with an expectation of 1 in 5 weekends.

You’ll receive an initial 4-week training programme,
combining classroom learning and job shadowing to ensure you feel fully
supported from the start, along with ongoing leadership development to help you
grow your career.

What you'll be doing: