Customer Experience Manager

Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

Manager - Customer Experience | MAF Retail | Corporate Head Office

Role Summary

The Manager – CX responsible for all CX analytical requirements, managing execution of CX initiatives (customer research and market led improvements).

Role Profile

• Develop in-depth analytical understanding for what drives growth for MAF Retail across markets.
• Analyze disparate customer feedback sources (i.e. NPS, social media, call/case volumes, product feedback) to present comprehen...