Customer Experience Manager at GoldCare
G
Gemini Group
📍 laurentides, qc, Canada
Job Description
Elevate patient interactions as a Customer Experience Manager at GoldCare, a leader in healthcare software. In this customer-facing role, you'll implement solutions and enhance relationships across the healthcare sector.
GoldCare is seeking a Customer Experience Manager to drive customer success in Home & Community Care or Long-Term Care. You’ll be responsible for leading implementations and ensuring client satisfaction through effective onboarding and ongoing support. Your expertise will help foster strong partnerships and increase software adoption while delivering exceptional service.
Key Responsibilities:
• Own end-to-end customer experience and satisfaction
• Lead successful GoldCare rollouts and training initiatives
• Provide guidance on GoldCare configuration and workflows
• Convert customer feedback into actionable insights
• Collaborate with Customer Support on high-value cases
Requirements:
• 10+ years in customer support in healthcare settings
•...
GoldCare is seeking a Customer Experience Manager to drive customer success in Home & Community Care or Long-Term Care. You’ll be responsible for leading implementations and ensuring client satisfaction through effective onboarding and ongoing support. Your expertise will help foster strong partnerships and increase software adoption while delivering exceptional service.
Key Responsibilities:
• Own end-to-end customer experience and satisfaction
• Lead successful GoldCare rollouts and training initiatives
• Provide guidance on GoldCare configuration and workflows
• Convert customer feedback into actionable insights
• Collaborate with Customer Support on high-value cases
Requirements:
• 10+ years in customer support in healthcare settings
•...