Customer Experience Coordinator

About the Role

The Customer Experience Specialist serves as a key liaison between customers, Sales, and Distribution/Operations teams, managing multiple workstreams related to customer compliance and programs. This role drives process improvements through cross-functional collaboration, trend identification, and issue escalation when needed. The ideal candidate is detail-oriented, ensuring the accuracy of documentation and data, while maintaining a strong customer focus. They are adaptable, organized, and skilled in problem-solving, prioritization, and multitasking. Participation in departmental meetings and training is expected.

Customer Onboarding & Program Support

• Review and interpret Routing/Vendor Guides to onboard new customers
• Ensure accuracy of customer setup, including freight terms, routing, and VAS requirements
• Apply routing and VAS updates as needed and submit requests for custome...