Customer Experience Consultant

Are you an experienced logistics professional with a passion for delivering exceptional customer experiences? Maersk is seeking a Customer Experience Consultant to join our team in Madrid.

Key Responsibilities

• Manage and coordinate end-to-end shipment activities for customers.
• Serve as the main point of contact for customer enquiries and issue resolution.
• Build and maintain strong relationships with customers and internal stakeholders.
• Drive customer satisfaction through proactive communication and problem-solving.
• Identify opportunities to improve service delivery and customer retention.
• Partner with Operations and Commercial teams to ensure a seamless customer experience.
• Monitor service performance and escalate issues where appropriate.

What We're Looking For

• Proven experience within logistics, freight forwarding, supply chain, or transportation.
• Strong customer-faci...