Job Description
About Glamnetic
Glamnetic is the #1 press-on nail brand in North America, known for salon-quality press-ons and magnetic lashes that simplify everyday beauty routines. We sell direct on glamnetic.com and through Ulta, Sephora, Amazon, and TikTok Shop. Our CX team is the heart of the brand and one of the most tenured groups at the company, several teammates have been here five-plus years, and we mean it when we say we celebrate each other.
About the Role
Customer Experience at Glamnetic is not a typical ticket-closing job. Our AI agent (Gina) handles a meaningful portion of common questions. That means the work that lands in your queue is the work that actually needs a human: judgment calls, product troubleshooting, retention moments, and the cases where a customer needs to feel heard before anything else can happen.
You will be a frontline ambassador working alongside our AI tools to deliver fast, thoughtfu...