Job Description
The Customer Experience Agent is responsible for handling customer inquiries, complaints, and requests while delivering an excellent customer experience. The role focuses on resolving customer issues efficiently, ensuring customer satisfaction, and providing operational support to the Sales team through the assigned communication channels.
RESPONSIBILITIES
RESPONSIBILITIES
- Handle customer inquiries, complaints, and requests through the assigned channels.
- Investigate customer issues and provide accurate resolutions within the agreed SLA.
- Follow up on pending cases until resolution.
- Escalate complex cases to the relevant teams when needed.
- Maintain accurate and complete records of all customer interactions.
- Ensure compliance with company policies, procedures, and quality standards.
- Provide operational support to the Sales team by handling inquiries, requests, and customer-related escalations.
- Coordinate with internal departments t...