Customer Excellence Representative - Hybrid - Starting at $23.41
S
Stryker
📍 Cary, IL, United States
Job Description
**Schedule:** Monday to Friday 9:30am - 6pm
Overtime based on business needs
**What you will do -**
+ Provide phone support for inquiries from sales and healthcare professionals
+ Engage, interact, and respond in a prompt, accurate, courteous and poised manner in order to encourage positive business relationships
+ Process all work in accordance with relevant working practices and standard operating procedures
+ Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
+ Support Sales Department by providing answers to questions generated by telephone, e-mails and fax.
+ Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
+ Collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing
+ Prepare product or service reports by collecting and analyzing customer infor...
Overtime based on business needs
**What you will do -**
+ Provide phone support for inquiries from sales and healthcare professionals
+ Engage, interact, and respond in a prompt, accurate, courteous and poised manner in order to encourage positive business relationships
+ Process all work in accordance with relevant working practices and standard operating procedures
+ Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
+ Support Sales Department by providing answers to questions generated by telephone, e-mails and fax.
+ Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
+ Collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing
+ Prepare product or service reports by collecting and analyzing customer infor...