Customer Excellence Intern - Hybrid, Data-Driven Impact

Emma – The Sleep Company in Mexico City is seeking a curious and detail‑oriented engineer to join our customer experience team on a hybrid schedule. You will analyse data, work with Excel, and help improve the end‑to‑end customer journey.

Recent graduates are welcomed; fluent Spanish and English are a plus as you collaborate with international teams and contribute to improving knowledge bases and KPIs. You will support cross‑functional projects with the Contact Center, monitor KPIs like CSAT and