Customer Excellence Associate

Job Summary

As a Bilingual Customer Excellence Associate, you will process customer orders, requests, and inquiries promptly and accurately to meet customer requirements. You will maintain a thorough knowledge of the business, its capabilities, products, and the customer’s industry. Professionalism, respect, courtesy, and a helpful attitude are essential. Your role involves assessing situations, determining root causes, and assigning corrective actions while continuously seeking self‑development and prioritizing tasks to meet customer expectations and deadlines.

Qualifications

• Must be bilingual in English and French.
• Strong customer service and communication skills.
• Knowledge of order processing, inventory systems, and CRM/Salesforce.
• Ability to troubleshoot discrepancies and resolve credit issues.
• Experience in managing rush orders and month‑end closing activities.
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