Job Description
Elevate your technical support skills with Lantek as a Customer Engineer. Play a critical role in customer success, specializing in CAD/CAM and MES/ERP software solutions.
Join Lantek’s Operations team as a Customer Engineer, where you will provide essential technical support tailored to customer needs. Your expertise will span software implementation, user training, and incident resolution, ensuring seamless operation of Lantek's solutions. This role requires strong communication skills, a customer-oriented mindset, and the ability to manage small to medium customer projects effectively.
Key Responsibilities:
• Consult on installation and configuration of CAD/CAM and MES/ERP software
• Support implementation of customer projects
• Define and document solutions based on user requirements
• Analyze customer needs for software upgrades or new installations
• Train users on Lantek systems, both on-site and online
Requirements:
• Technical degree in Computer Engi...
Join Lantek’s Operations team as a Customer Engineer, where you will provide essential technical support tailored to customer needs. Your expertise will span software implementation, user training, and incident resolution, ensuring seamless operation of Lantek's solutions. This role requires strong communication skills, a customer-oriented mindset, and the ability to manage small to medium customer projects effectively.
Key Responsibilities:
• Consult on installation and configuration of CAD/CAM and MES/ERP software
• Support implementation of customer projects
• Define and document solutions based on user requirements
• Analyze customer needs for software upgrades or new installations
• Train users on Lantek systems, both on-site and online
Requirements:
• Technical degree in Computer Engi...