Customer Engagement Manager for SAP ECS
E
Enterprise Solutions
📍 saint jean sur richelieu, montérégie, Canada
Job Description
Drive customer success and satisfaction as a Customer Engagement Manager for SAP at ECS. Manage cloud offerings in a dynamic, hybrid work environment.
You will serve as the primary liaison for SAP's private cloud clients, orchestrating their cloud transition and ensuring optimal usage of services like S/4HANA Cloud. Skilled in stakeholder management, you'll support varied clients and de-escalate issues to maintain engagement levels. This role offers significant potential for professional growth and collaboration within a recognized global company.
Key Responsibilities:
• Align services with customer needs during onboarding and beyond
• Support initiatives for efficient cloud operations
• Address critical engagement issues proactively
• Elevate customer satisfaction through effective account management
• Build strong relationships with customers and internal teams
Requirements:
• Relevant bachelor's degree in a technology or business field
• 2+ years in a c...
You will serve as the primary liaison for SAP's private cloud clients, orchestrating their cloud transition and ensuring optimal usage of services like S/4HANA Cloud. Skilled in stakeholder management, you'll support varied clients and de-escalate issues to maintain engagement levels. This role offers significant potential for professional growth and collaboration within a recognized global company.
Key Responsibilities:
• Align services with customer needs during onboarding and beyond
• Support initiatives for efficient cloud operations
• Address critical engagement issues proactively
• Elevate customer satisfaction through effective account management
• Build strong relationships with customers and internal teams
Requirements:
• Relevant bachelor's degree in a technology or business field
• 2+ years in a c...