Customer Engagement Agent (Inbound & Outbound)
Tracker South Africa
📍 randburg, city of johannesburg metropolitan municipality, South-Africa
Job Description
Listing reference: track_
Listing status: Online
Apply by: 31 July 2025
Position summary
Job category: Customer Service
Location: Randburg
Contract: Permanent
Remuneration: Market Related
EE position: No
Introduction
Tracker requires the services of a Customer Engagement Agent in the Customer Service department based at Tracker Head Office in Johannesburg.
· The incumbent is expected to be a one-stop call resolution employee by answering incoming calls and resolving queries received from TrackerClients according to the relevant SOP and company standards.
· Contribute towards maintaining a departmental Abandonment Rate and Service Level according to the company standards.
· Accurate capturing of data and updating of client information while speaking with the client.
· Ensur...