Job Description
Essential Duties and Responsibilities:
1. Client Relationship Management & Value Delivery
- Lead and nurture strong client relationships, ensuring high levels of customer satisfaction and trust.
- Act as the primary point of contact for service-related matters, managing expectations and addressing concerns proactively.
- Conduct regular service review meetings with clients to ensure transparency, alignment and continuous value realization.
- Drive customer adoption of services and solutions to maximize value, ROI and long‑term partnership growth.
- Discover new leads and identify opportunities for renewals, expansions and upsell in collaboration with account teams.
2. Service Operations, Governance & Continuous Improvement
- Oversee day‑to‑day managed service operations to ensure efficiency, quality, and service reliability.
- Lead service governance activities, ensuring adherence to sta...