CUSTOMER DELIVERY ENGINEERING - TECHNICAL LEADER

Customer Delivery Engineering - Technical Leader

• Leads customer delivery engagements and/or provides escalation support for large scale solutions and complex issues through deep technical expertise.
• Provides leadership capabilities and insight for creation and sharing of intellectual capital, influences the Engineering team to improve products, actively mentors and develops others.
• Thought leader; collaborates cross functionally with internal stakeholders to showcase the value of Customer services and solutions to customers.
• Drives customer technology transitions, influencing solution architectures and services
• Builds customer simulations to resolve/validate complex problems and compatibility issues
• Leads creation and dissemination of technical collateral, intellectual capital, documentation and knowledge transfer
• Provides technical expertise and escalation support in documenting and resolving technical p...