Customer Deductions Specialist
K
Kayem Foods, Inc.
📍 Chelsea, MA, United States
Job Description
Customer Deductions Specialist
The Customer Deductions Specialist will be primarily responsible for managing and resolving customer deductions and short pays through detailed research, analysis, and cross-functional collaboration. This role will ensure timely identification and resolution of payment discrepancies while maintaining strong communication with customers and internal teams. Secondary responsibilities will include limited EDI order support and basic customer service functions.
Key Responsibilities
Customer Deductions & Short Pay Management
• Investigate and resolve customer deductions and short pay claims in a timely manner.
• Review invoices, proof of delivery documentation, pricing agreements, promotions, credits, and customer backup to determine validity of deductions.
• Work closely with Accounts Receivable, Sales, Customer Service, Transportation, and customers to gather information ...
The Customer Deductions Specialist will be primarily responsible for managing and resolving customer deductions and short pays through detailed research, analysis, and cross-functional collaboration. This role will ensure timely identification and resolution of payment discrepancies while maintaining strong communication with customers and internal teams. Secondary responsibilities will include limited EDI order support and basic customer service functions.
Key Responsibilities
Customer Deductions & Short Pay Management
• Investigate and resolve customer deductions and short pay claims in a timely manner.
• Review invoices, proof of delivery documentation, pricing agreements, promotions, credits, and customer backup to determine validity of deductions.
• Work closely with Accounts Receivable, Sales, Customer Service, Transportation, and customers to gather information ...