Job Description
CUSTOMER CONCIERGE Department:
- Sales Reports To: Team Lead, Texas Location: Texas Markets - Uvalde POSITION SUMMARY The Customer Concierge plays a key role in assisting new customers by providing a seamless transition to Vero Fiber’s services.
- In this role, you will visit customers at their homes, helping them cancel service with their previous provider, set up home Wi-Fi, and provide training on streaming services.
- Acting as a trusted guide, the Customer Concierge ensures that every interaction is handled with empathy, professionalism, and efficiency-removing barriers and providing a smooth, stress-free onboarding experience. This position ideal for someone who enjoys customer interaction, problem-solving, and delivering white-glove service. RESPONSIBILITIES Visit customers at their homes to assist with transitioning to our fiber internet service. Guide customers through canceling their e...