Customer Complaints Specialist
8
8704 Axalta Coat. Sys. Spain
📍 oviedo, kingdom of spain, Spain
Job Description
Position
A continuación se detalla todo lo que necesita saber sobre lo que implica esta oportunidad, así como lo que se espera de los solicitantes.
Customer Complaints Specialist – Asturias (Spain). This role reports to the Service Complaints Team Supervisor.
Key Responsibilities
Manage the end‑to‑end handling of customer complaints across multiple channels (phone, email, internal tools).
Deliver acknowledgement, investigation, resolution, and response within defined timelines.
Analyze complaint trends to identify root causes and propose corrective actions.
Collaborate with Customer Service, Logistics, and cross‑functional teams to resolve issues effectively.
Support the reduction of complaint volumes through continuous improvement initiatives.
Ensure compliance with internal policies, procedures, and regulatory requirements.
Liaise with key stakeholders (Operations Managers, Directors, Supply Chain teams).
Contribute to service pe...
A continuación se detalla todo lo que necesita saber sobre lo que implica esta oportunidad, así como lo que se espera de los solicitantes.
Customer Complaints Specialist – Asturias (Spain). This role reports to the Service Complaints Team Supervisor.
Key Responsibilities
Manage the end‑to‑end handling of customer complaints across multiple channels (phone, email, internal tools).
Deliver acknowledgement, investigation, resolution, and response within defined timelines.
Analyze complaint trends to identify root causes and propose corrective actions.
Collaborate with Customer Service, Logistics, and cross‑functional teams to resolve issues effectively.
Support the reduction of complaint volumes through continuous improvement initiatives.
Ensure compliance with internal policies, procedures, and regulatory requirements.
Liaise with key stakeholders (Operations Managers, Directors, Supply Chain teams).
Contribute to service pe...