Customer Complaints Specialist

Customer Complaints Specialist – Asturias (Spain). This role reports to the Service Complaints Team Supervisor.

• Manage the end‑to‑end handling of customer complaints across multiple channels (phone, email, internal tools).
• Deliver acknowledgement, investigation, resolution, and response within defined timelines.
• Analyze complaint trends to identify root causes and propose corrective actions.
• Collaborate with Customer Service, Logistics, and cross‑functional teams to resolve issues effectively.
• Support the reduction of complaint volumes through continuous improvement initiatives.
• Ensure compliance with internal policies, procedures, and regulatory requirements.
• Liaise with key stakeholders (Operations Managers, Directors, Supply Chain teams).
• Contribute to service performance reviews by preparing reports and tracking action plans.
• Review and improve processes, tools, and do...